FAQS
faqs
At Brighteyes Septic Service, we pride ourselves on being a one-stop resource for all your septic system needs. Our inventory is consistently stocked with a comprehensive range of products and supplies to ensure your system's optimal performance. Our reach extends beyond customer service — we are a trusted supplier for other septic companies in the area.
Below are FAQS .
FAQS
1What septic services does Brighteyes Septic provide?
Brighteyes Septic specializes in aerobic septic system maintenance, repairs, inspections, troubleshooting, and emergency service. We focus exclusively on aerobic systems to ensure expert-level service, faster diagnostics, and long-term system reliability for homeowners and property owners in Chambers, Liberty, and parts of Harris County.
2Does Brighteyes Septic work on conventional septic systems?
Our primary focus is aerobic septic systems, which are the most common systems required in Southeast Texas. While we may assist with limited conventional system questions, our services, equipment, and expertise are dedicated to aerobic systems to ensure the highest quality results.
3 Why should I choose Brighteyes Septic instead of a general septic company?
Unlike general septic companies, Brighteyes Septic is aerobic-system focused. That means:
Faster diagnosis of alarms and failures.
Proper understanding of electrical, pump, and aeration components.
Accurate repairs without unnecessary upselling.
Clear communication and education for homeowners.
4How quickly can Brighteyes Septic respond to a service call?
We prioritize fast response times and accurate ETAs. In most cases, we can provide same-day or next-day service, depending on call volume and severity. We communicate clearly so you’re never left wondering when we will arrive.
5What happens during a Brighteyes Septic maintenance visit?
Inspect aerator and air delivery
Test pumps and float switches
Verify alarms and control panel operation
Check spray heads and distribution
Inspect chlorine levels
Identify developing issues before failure
6Do you offer emergency septic service?
Yes. Brighteyes Septic offers emergency aerobic septic service, especially for:
Septic alarms,
High water alerts,
Strong sewage odors,
Sprinklers spraying excessively,
and System backups.
If your system is alarming or malfunctioning, call us as soon as possible to prevent further damage.
7How long will my appointment take?
A septic appointment can take anywhere from 30 minutes to several hours, depending on what’s being done. They will do an inspection and diagnose the problem first then from there they will be able to figure out the next step whether it be routine pumping or repairs/replacement
8How long do aerobic systems last?
With proper care, 20+ years. Neglect dramatically shortens lifespan.
9What makes Brighteyes Septic different?
Clear communication, honest diagnostics, local expertise, and a commitment to doing it right the first time.
10Are your technicians licensed and trained?
Yes. All work meets Texas and county requirements.
11Brighteyes Septic explain my system to me?
Absolutely. We believe informed homeowners have better-running systems.
12 What causes septic system odors?
Odors are commonly caused by:
Failed aerator,
Low or missing chlorine,
Excess sludge buildup,
and System overload. Odors should never be ignored.
13 How often does my aerobic system need to be inspected?
Most systems require 3 inspections per year (every 4 months). Brighteyes Septic handles all required documentation and reporting.
14How often should a septic tank be pumped?
Most septic tanks should be pumped every 3–5 years, depending on tank size, household size, and water usage. Regular pumping helps prevent backups and system failure.
15What type of chlorine should I use?
Only septic-approved chlorine tablets.
DO NOT use pool chlorine tablets.
16 What should not go into a septic system?
Avoid flushing or draining:
Wipes (even “flushable” ones),
Grease or cooking oils,
Feminine products,
Diapers or paper towels,
Chemicals, paints, or harsh cleaners.
These can clog or damage your system
17How do I know if I need a new septic system?
You may need replacement if:
The system frequently backs up
Drain field failure is confirmed
The system no longer meets local regulations
18 What are the signs that my septic system is failing?
Common signs of septic system failure include:
slow drains or plumbing backups,
sewage odors inside or outside the home,
standing water near the drain field,
and lush grass over the septic area.
19What is a septic system alarm?
A septic alarm is a warning device that alerts you when something isn’t working correctly—most commonly when liquid levels are too high in the pump tank or lift station.
20 Why did my septic alarm go off?
Common reasons include:
high water level in the pump tank,
pump failure or pump not turning on,
clogged or frozen pipes,
electrical issues (tripped breaker, blown fuse),
excessive water use in the home,
and float switch malfunction.
21What should I do if my septic alarm is sounding?
Silence the alarm at the control panel,
reduce water usage immediately, and
call Brighteyes Septic for diagnosis and repair.
Ignoring the alarm can lead to sewage backups or surface discharge.
22 What should I do when the alarm sounds?
Silence the alarm (do not turn off power unless instructed),
stop or reduce water use (no laundry, long showers, dishwashers),
check the breaker for the septic pump,
and look for obvious issues (recent heavy rain, power outage).
Call a septic professional if it doesn’t reset or you’re unsure.
23What does a red light mean?
A red light usually indicates:
High water level,
pump malfunction,
and system overload.
Exact meanings vary by manufacturer—check your control panel label.
24How often should septic alarms be tested?
Every 6–12 months,
after pump service,
and after power outages.
Many systems have a test button on the control panel.
25What can I do if my drains and toilet flushes are slow?
There are a number of reasons why your drains or toilets are flushing slowly, but generally, the problem occurs for one of three reasons:
clogging issues,
part failures,
and water issues.
You can start by minimalizing your water usage and attempting to plunge the drain. You can also try pouring ½ cup of baking soda into the drain, followed by ½ cup of white vinegar, then plugging your drain. This will create a chemical reaction and will break up small clogs.
Our Vision:
Commitment to Quality Septic Services
At Brighteyes Enterprise, we believe in a straightforward approach to septic services. Where others may complicate issues for their gain, our mission is transparency, guiding you through the details of your system's needs without overburdening your expenses.
Our suite of services encompasses thorough repairs, complete installations of advanced aerobic systems, compliance with state maintenance mandates, and comprehensive site evaluations for permit acquisition. We pledge to leave your septic system functioning at its peak.
As a safeguard to you, our esteemed customer, we maintain full licensing and insurance. Endorsed by the Texas Commission on Environmental Quality (TCEQ), Brighteyes Enterprise stands synonymous with integrity and excellence in septic service.
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